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Technical Specifications - How we manage and distribute your data:

Datacenters :

We run dual mirrored Datacenters - one on each coast. This allows for faster delivery of your web site data and email. It also allows safer storage of emails and/or site interactions should a server go down. Mirrors can store and send copies of all recent data and mail without loss.

The buildings are structural steel frame with concrete floors, covered with anti-static tile. 96 Tons of cooling provide adequate cooling resources in our floor space. Fire Supression is dry pipe pre-action sprinklers (eliminating leak or premature discharge of water).

Proximity cards are required for building access. Key Fob activated biometric scanners prevent unauthorized access to the floor space, and each customer is segmented with floor to ceiling cage. Remote security cameras record all activity in and outside of the facility, and building security will notify local police at the slightest imperfection of entry.

Power :

Our Dell PowerEdge servers are equipped with redundant hot-swappable power supplies. Switching devices are connected to redundant power distribution units to provide power redundancy for our switching and routing fabric. Each physical 42U cabinet is equipped with 4x30AMP drops, connected to 4x30AMP APC Switched Power Distribution Units. These four links work in active/active pairs, allowing for power dispersion across separate circuits in the physical building. Protected by a DC power plant, UPS Devices, and a Diesel Generator -- our per server power segmentation is a strong competitive advantage we hold in the industry.

Switching/Routing :

We utilize connectivity from Time Warner Telecom, Level 3 Communications and Integra Telecom. Redundancy is provisioned between the three primary upstream providers, should one fail, traffic and routes will divert to the operational links. Each link is treated with equal priority, allowing for the best path to be chosen. Our distribution layers utilize a multiple switch approach (Foundry BigIron), and combined with Monitored Routing Response provides our access layer with active/active uplink connections, giving your data the fastest distribution possible via the quickest detected routes. Our access layers are segmented environments, each with its own active/active pair of fiber uplinks to our distribution network. We pair a set of access switches and distribution uplinks with two 42U cabinets.

Servers :

We own and manage our platform of vendor certified hardware. Our current specifications for server deployments are as follows:

* Dell Rack Servers, each with 8 Xeon Processors and 64GB Memory

* 6 RAID-10 (Hot Swappable) Hard Drives

* Dual Redundant Hot Swappable Power Supplies

We offset disk redundancy concerns with the usage of server grade SAS disks in RAID-10 configurations. We offset our power redundancy concerns with dual power supplies, each which connects to a separate power distribution unit (PDU) fed by independent power sources.

Backups :

Our backup and archiving infrastructure utilize Continuous Data Protection (CDP) software provided by BBS Technologies, Inc. CDP is a server software application that enables disk-based data protection and disaster recovery for servers running a Linux or Windows based operating system. CDP Server protects disk volume data using synchronization over LAN and WAN networks storing point-in-time snapshots in disk-based storage. Both of our Datacenters are enabled with CDP backup/archiving platforms.

All servers are backed up every 24 hours to onsite and offsite locations. These backups occur between 10:00PM-6:00AM Pacific Standard Time and occur at the block level, putting minimal strain or load on the production and development servers. Onsite data backups are retained for a period of 30 days. Offsite data backups are retained for a period of 90 days. On the 31st or 91st day of the cycle, the oldest incremental snapshot will be purged from the storage arrays.